What is ITIL foundation certification?

July 01, 2020

What is ITIL foundation certification?

ITIL is an abbreviation for Information Technology Infrastructure Library which is the set of detailed practices for ITSM. Now what is ITSM? It is an abbreviation for IT service management. So if we compile the whole meaning, this means connecting information technology with business. IT services are aligned with the needs of business in order to get the required output. ITIL is designed for businesses to standardize the procedures for good IT management so that businesses can avoid the most common pitfalls and deliver best possible services. The ITIL Practioner manages risks, strengthens customer relations, establishes cost-effective practices and builds stable IT environments for growth, scale and change. In short, he is an expert in continually shaping IT service development processes.

ITIL helps to boost the capabilities of organizations, processes and people which ensures that when changes in business or especially IT occurs, they are not left vulnerable and can still remain in competition or even be at top.

ITIL certification guide:

It has a certain frameworks which is comprised of five books i.e

· Service strategy.

· Service design.

· Service transition.

· Service operations.

· Continual service improvements.

1. Service strategy is defined as what your business wants to achieve and how? Your IT department will be allied with your core business processes including service portfolio management, financial management, and relationship management. Through this you will get ample help to define the requirements of your organization and will also help you to foresee or predict that how a decision may affect the IT operations.

2. Service design remains focused on the design of IT services, including architectures, processes, policies, documentation, and continuity.it will help in evaluating the services and you can also make sure if they are beneficial for the organization or not.

3. Service transition as the name expresses is the phase of transition in which a service goes live for the users from the IT service development cycle. This whole process revolves around testing, evaluating and documenting changes, as well as knowledge management to ensure good decision making.

4. Service operations are the day to day management or operations of your product or service which ensures that the services that were promised are being delivered properly according to the already established requirements

5. Continual service improvements are the reforms into an already present and properly functioning system. The final module of ITIL provides tools and guidance to evaluate risks and success factors within a service or product because effective ITSM goes beyond completing a service development project and leaving it as it is.